Visit our office
Australia, South Australia, Thompsonworth, 0924, 9221 Isabelle Plaza
Our Thompsonworth headquarters is open for scheduled meetings and workshops. We recommend booking an appointment ahead of time so we can prepare the right team members to meet with you.
Our location
We are based in Thompsonworth, South Australia, with easy access from Adelaide and surrounding regions. Virtual meetings are always available for interstate and international clients.
Our office at 9221 Isabelle Plaza is situated within the Thompsonworth innovation precinct, close to public transport and with ample visitor parking. If you are driving from Adelaide, the journey typically takes about 45 minutes via the main highway. We also maintain a co-working presence in Melbourne and Sydney for client meetings when needed.
Business hours and availability
We are committed to being accessible when you need us. Below you will find our standard operating hours as well as details on after-hours support for existing clients.
Standard office hours
| Monday | 8:30 am – 5:30 pm |
| Tuesday | 8:30 am – 5:30 pm |
| Wednesday | 8:30 am – 5:30 pm |
| Thursday | 8:30 am – 5:30 pm |
| Friday | 8:30 am – 5:00 pm |
| Saturday | By appointment |
| Sunday | Closed |
After-hours support
Clients on active support contracts can reach our on-call engineering team 24/7 for critical production issues. Non-urgent requests submitted outside business hours will be triaged the following morning.
For emergency support, please reference your support contract number when calling. Our average response time for critical incidents is under 30 minutes.
Frequently asked questions
Quick answers to the most common questions we receive from prospective clients exploring AI software partnerships.
How long does a typical AI software project take?
Project timelines vary depending on scope and complexity. A focused proof-of-concept can be delivered in four to six weeks, while a full production deployment typically spans three to six months. During our initial discovery session we provide a detailed timeline tailored to your requirements.
Do you work with clients outside South Australia?
Absolutely. While our headquarters are in Thompsonworth, we serve clients across all Australian states and territories, as well as international organisations in the Asia-Pacific region. We use collaborative tools and video conferencing to ensure seamless communication regardless of location.
What industries do you specialise in?
Our team has delivered AI software solutions across mining, healthcare, financial services, retail, logistics, agriculture and government. We bring domain-specific knowledge to each engagement and are always eager to explore new verticals where AI can create impact.
How do you handle data privacy and security?
Data security is foundational to everything we build. We follow industry best practices including encryption at rest and in transit, role-based access controls, and regular security audits. All projects comply with the Australian Privacy Principles and we can accommodate additional regulatory requirements such as HIPAA or GDPR where applicable.
What does a free discovery session include?
Our complimentary discovery session is a 60-minute consultation where we learn about your business challenges, assess your data readiness, identify the highest-impact AI use cases and outline a preliminary roadmap. There is no obligation and you walk away with actionable insights regardless of whether you proceed with us.